We accept major payment methods at checkout, including credit and debit cards and digital wallets. Additional payment options may also be available depending on your location and device. The payment methods available to you will be shown at checkout.

You can enter your discount code in the “Discount code” or “Promo code” field at checkout.

Some discount codes may have specific conditions, such as a minimum spend, eligible products, expiry dates, or restrictions on combining them with other discounts. Please check the terms of the code for full details.

Yes, we ship to the UK and selected international destinations. Available shipping options, costs and estimated delivery times are shown at checkout based on your delivery address.

For international orders, customs duties, import taxes and any other charges imposed by the destination country are the customer's responsibility.

Delivery times depend on your destination and the shipping option you choose at checkout. We aim to dispatch orders as quickly as possible, and you'll see the available shipping methods and estimated delivery times for your address at checkout.

Once your order has been dispatched, you'll receive tracking information where tracking is available.

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

For eligible EU customers, you also have a statutory 14-day right of withdrawal from the date you receive your goods, subject to applicable legal exceptions.

To be eligible for a standard return, items must be in their original condition, unworn or unused, with tags and original packaging where applicable. Return shipping costs are the customer's responsibility unless the item is faulty, damaged, or incorrect.

Custom-made or personalised items and certain hygiene-sensitive products may be excluded from our return policy.

Once your return is received and accepted, your refund will be issued to the original payment method within 10 business days.

To start a return, please contact us at info@yalzey.com with your order number and details of the item(s) you would like to return.

For eligible EU orders, you can also use our EU Withdrawal Request form where applicable.

We'll provide the relevant return instructions once your request has been reviewed.

If you need to change your shipping address after placing an order, please contact us at info@yalzey.com as soon as possible with your order number and the correct address.

We'll do our best to update it before your order is dispatched, but changes may not be possible once the order has been shipped.

If you need to change or cancel an order, please contact us at info@yalzey.com as soon as possible with your order number. We'll do our best to help before your order is dispatched, but changes or cancellations may not be possible once the order has been shipped.

If your order is marked as delivered but you haven't received it, please first check with neighbours, your building management, or any safe place where the carrier may have left the parcel.

If you still can't find it, please contact us at info@yalzey.com with your order number so we can check the tracking information and help with the next steps.

If your item arrives damaged, faulty, or incorrect, please contact us at info@yalzey.com as soon as possible with your order number and, where possible, photos of the issue. We'll review the problem and arrange an appropriate solution.

No. For international orders, customs duties, import taxes and any other charges imposed by the destination country are the customer's responsibility. These charges vary by country and are not controlled by YalZey.

You can contact us at info@yalzey.com or through our Contact page. Please include your order number when contacting us about an existing order so we can assist you more quickly.