Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return under our voluntary return policy.

To be eligible for a return under our 30-day return policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@yalzey.com.

Returns must be requested and approved before sending any items back. Items returned without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Once your return request is approved, we will provide the return address and any required instructions.

You can always contact us for any return question at info@yalzey.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned under our voluntary 30-day return policy, such as perishable goods, custom or personalised products, and personal care goods where applicable. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards under our voluntary 30-day return policy.

This does not affect any statutory rights you may have under applicable consumer protection law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day right of withdrawal

If you are a consumer in the European Union, you generally have the legal right to cancel your order within 14 days after receiving the goods, without giving a reason.

This statutory right of withdrawal is separate from our voluntary 30-day return policy.

To exercise your right of withdrawal, you may use our online withdrawal form or contact us at info@yalzey.com.

You must send the goods back without undue delay and no later than 14 days after notifying us of your decision to withdraw.

You are responsible for the direct cost of returning the goods when exercising your statutory right of withdrawal. If the goods are faulty, damaged, or incorrect, we will cover the reasonable cost of returning them.

You may handle the goods only to the extent necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Unless a statutory exception applies, we will reimburse the payments received from you, including the cost of standard delivery, in accordance with applicable law. We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Refunds

For returns under our voluntary 30-day return policy, we will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, we will issue the refund to your original payment method within 10 business days.

For statutory withdrawals, refunds will be processed in accordance with the applicable legal requirements.

If more than 15 business days have passed since we approved a return under our voluntary return policy, please contact us at info@yalzey.com.